Alert1 Reviews

"Alert-1.com" is known for its in-home and mobile medical alert systems designed to help seniors live safely and independently. They offer medical alert pendants, bracelets, and watches that are easy to use and provide reliable peace of mind 24/7/365. Alert1 operates two UL-listed and Five Diamond-certified emergency call centers that offer customer service in 190 different languages. They also sell medical ID bracelets and some accessories, such as a medication reminder and organizer, a voice extender to expand the two-way communication from the base unit to other areas of your home, and a monitored smoke alarm that connects to your Alert1 system. Alert1 offers six medical alert device packages, with options to add fall detection and a number of accessories. The devices are offered in packages, through which you can choose to purchase one of the units or a combination of all three. All devices come with an emergency response button and 24/7 U.S.-based monitoring. Alert1’s in-home units require a landline, and wireless systems are available for an additional monthly charge. The in-home pendant has a range of over 600 feet around the base and is waterproof. One unique offering of Alert1 is its on-the-go wristwatch medical alert device, which comes with GPS, pedometer, and a weather app. This option has a one-time system purchase fee.

Alert1 offers affordable medical alert systems with packages starting at just $19.95 per month with no equipment costs. They have diverse offerings to keep seniors covered at home and on the go. Alert1 also understands that older adults need flexibility, which is why they allow you to cancel at any time for a prorated refund. They offer six different medical alert system options: two at-home models, three on-the-go devices, and a bundled deal. The starting costs for these medical alert systems range from $19.95–$49.95 per month, depending on which device and payment plan you select. They have five packages ranging from $16.95 per month to $61.95 per month to fit most budgets. You can pay quarterly, semiannually, or annually depending on what equipment and service package you select.

Yes, Alert1 does offer a 30-day risk-free trial period for its devices. However, this trial period is only included with their semi-annual and annual payment plans. There is no trial period for quarterly subscribers. Please note that users can return their equipment for a refund during this trial period.

You can contact Alert1 Customer Service in several ways. Their address is 1000 Commerce Park Drive Suite 300, Williamsport PA 17701. For Member Care Services, you can call 1-800-693-5433 option 2 from Monday to Saturday between 9:00am and 5:30pm EST. For Sales/New Service, you can call 1-800-693-5433 x1 from Monday to Friday between 9:00am and 8:30pm EST, and on Saturday between 9:00am and 5:30pm EST. For Technical Support, you can call 1-800-693-5433 option 3. You can also visit their Facebook page or press your help button to reach the Alert1 Command Center, which is available 24/7. If it's an emergency and you need help sent to you, they will call your personalized list of responders. They will call your responders and then stay on the line with you until help arrives. You can also contact them via email at sales@alert1.com.

Alert-1.com has both a shipping policy and a return policy.

For their shipping policy, Alert-1 ships orders Monday through Friday from their office in Williamsport, Pennsylvania. Orders placed by 4 PM ET will ship the same day. Orders placed after this time will ship on the next business day. It may take up to 24 hours for orders to process before shipment during national holidays. They offer different shipping options including FedEx Express (2 Business Days) for $19.95, FedEx Overnight (Next Business Day, not Saturday) for $59.95, and FedEx Overnight Saturday Delivery (available only by phone) for $79.95. For standard shipping, you should receive your order within 4-5 business days. Expedited orders placed before 4 PM Eastern Time on a business day will ship out that same day. All other orders ship the next business day.

As for their return policy, if you are not 100% satisfied with your service for any reason, you may return it at any time. To return your device, call their office and speak with their cancellations department. New members may be eligible for a refund of their service plan. To qualify for a refund, use the medical alert device to place a successful test call to the Command Center and return the device in its original condition. Any pre-paid shipping, warranty, and activation fees are non-refundable. A Member or Payer who returns the Equipment within thirty (30) days of the date of this Agreement shall be entitled to receive a refund of prepaid Monitoring Services fees subject to the following limitations: The refund does not include any amounts designated on the original invoice as shipping, warranty, or activation charges.